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Return & Refund Policy
Return & Refund Policy
Circumstances for returns and refunds
By free shipping way, received the goods time >45days
We can refund you 15USD as compensation, at the same time you keep all goods.
By free shipping way, received the goods time >60days
We can refund completely, at the same time you keep all goods.
By extra pay freight for the international express(DHL,UPS,Fedex,TNT), received the goods time >20days.
We refund the extra paid freight.
Product Quality Issue
Within 3 days after received the goods, take the picture or videos, send us email describe the problem. After we confirmed it is caused by us. We can send you replacement new product. As the international freight very expensive, you don’t need to return us the products which have quality issues.
Goods missed in the transmission
If you didn’t receive the goods >45days, we will check with our forwarder, if confirmed it is missed, within 5 work days, we will arrange send out new products again to you. When you couldn’t check your tracking information in your account, you could come to us help to know the goods status anytime.
There is no returns option, if you meet above circumstances,you can requires send new products or refunds.
We are not accept any other not belong to above reasons require to return or refund.
Time limit for accepting replacement new product and refunds.
For all refund ,you need to send us email about your paypal account or bank details, we will refund you within 7-14 workdays.
By free shipping way, received the goods time >45days
We can refund you 15USD as compensation, at the same time you keep all goods.
By free shipping way, received the goods time >60days
We can refund completely, at the same time you keep all goods.
By extra pay freight for the international express(DHL,UPS,Fedex,TNT), received the goods time >20days.
We refund the extra paid freight.
Product Quality Issue
Within 3 days after received the goods, take the picture or videos, send us email describe the problem. After we confirmed it is caused by us. We can send you replacement new product. As the international freight very expensive, you don’t need to return us the products which have quality issues.
Goods missed in the transmission
If you didn’t receive the goods >45days, we will check with our forwarder, if confirmed it is missed, within 5 work days, we will arrange send out new products again to you. When you couldn’t check your tracking information in your account, you could come to us help to know the goods status anytime.
There is no returns option, if you meet above circumstances,you can requires send new products or refunds.
We are not accept any other not belong to above reasons require to return or refund.
Time limit for accepting replacement new product and refunds.
For all refund ,you need to send us email about your paypal account or bank details, we will refund you within 7-14 workdays.
